Cancellation Policy

Bike Branson Logo Ebike rentals for the Effortless outdoors

Cancellation Policy

Last Updated: January 30, 2025

Standard Cancellations

Timeframes and Refunds

  • 24+ hours before rental: Full refund
  • 12-24 hours before rental: 50% refund
  • Less than 12 hours before rental: No refund

Rescheduled Reservations

Reservations that have been rescheduled at the customer’s request are subject to our standard cancellation timeframes, but weather-related cancellations after a reschedule will not qualify for refunds.

How to Cancel

  1. Log into your account on our website
  2. Call us at [Phone Number]
  3. Email us at [Email]
  4. Text CANCEL to [SMS number]

Processing Time

  • Credit card refunds: 3-5 business days
  • Store credit: Immediate
  • Rescheduling: Subject to availability

No-Shows

  • Rentals not claimed within 30 minutes of reservation time are considered no-shows
  • No refunds for no-shows
  • No rescheduling available for no-shows

Group Bookings (5+ Bikes)

  • 72+ hours notice: Full refund
  • 48-72 hours notice: 75% refund
  • 24-48 hours notice: 50% refund
  • Less than 24 hours: No refund

Weather-Related Cancellations

By Our Team

  • Full refund if we cancel due to weather
  • Option to reschedule for another date
  • Store credit valid for one year

By Customer

  • Must cancel at least 2 hours before rental
  • Must meet Fair Weather Policy criteria
  • Documentation may be required
  • See our Fair Weather Policy for specific weather conditions

Early Returns

  • No refunds for early returns due to customer preference
  • Prorated refunds available for early returns due to weather
  • Must follow staff instructions for weather-related returns

Modifications

  • Rental date changes subject to availability
  • Time changes on same day: No fee if available
  • Bike type changes: Price difference applies

Holiday and Special Event Periods

  • Special cancellation policies may apply
  • Extended notice periods may be required
  • See specific event terms at time of booking

Exceptions

We reserve the right to modify this cancellation policy:

  • For special circumstances
  • During peak seasons
  • For special events
  • As required by weather conditions

Contact Information

For cancellations or questions:

  • Phone: (417) 420-9373
  • Email: info@bikebranson.com
  • Address: 5377 Historic Highway 165, Branson, MO 65616

Rental Agreement

This cancellation policy is part of your rental agreement. By making a reservation, you agree to these terms.

Shopping Basket